Frequently Asked Questions
General Questions
Q: What does your property management company do?
We provide full-service property management for short-term rental properties across New England. From guest communication and cleaning coordination to dynamic pricing, maintenance, and marketing, we handle every detail to ensure your property performs at its best.
Q: What types of properties do you manage?
We specialize in short-term rental homes, including vacation homes, investment properties, condos, multi-family units, and accessory dwelling units (ADUs). Whether your property is in Boston, the North Shore, the Green Mountains, or anywhere in between, we can help you maximize its potential.
Q: Do you only manage short-term rentals?
Yes — our expertise is focused on short-term and mid-term rental management (typically 2–180 days). This specialization allows us to deliver higher occupancy rates and better guest experiences than traditional property management companies.
Services & Operations
Q: What services are included in your management package?
Our services include:
Listing creation and optimization on Airbnb, Vrbo, Booking.com, and more
Dynamic pricing and revenue management
Professional photography and marketing
24/7 guest communication and support
Cleaning, restocking, and maintenance coordination
Local permitting compliance and tax remittance assistance
Q: Do you handle cleaning and maintenance?
Yes. We coordinate with trusted local vendors for professiona cleaning and required maintenance between guest stays. We also perform regular inspections to keep your property in top condition.
Q: How do you determine nightly rates?
We use dynamic pricing tools combined with local market analysis, seasonality trends, and event calendars to adjust rates daily and maximize revenue.
Owner Questions
Q: How involved do I need to be as an owner?
That’s up to you. Most of our owners prefer a completely hands-off approach, while others like to stay more involved. You’ll have access to an online owner portal where you can track matinence requests and monthly payments.
Q: How are payments handled?
We make payments monthly on a fixed schedule.
Q: What is your management fee?
We do not charge a management fee for our services. In cases where emergency maintenance service is coordinated by a 3rd party vendor by RPM, we may asess a fee for expediting the service call.
Q: Can I still use my property when I want?
Absolutely. You can block off personal dates anytime through our owner portal. We’ll manage the rest of your calendar to maximize bookings around your schedule.
Guest Experience & Compliance
Q: How do you ensure guests respect my property?
We screen all guests, require government ID verification, and use smart home technology like noise monitoring and smart locks to maintain safety and security.
Q: Are you compliant with short-term rental laws?
Yes. We ensure all properties we manage comply with state and local short-term rental regulations, including registration, safety requirements, and lodging tax collection.
Q: What areas do you operate?
We manage properties throughout New England.
Getting Started
Q: How do I get started?
It’s easy! Contact Us to schedule a free property consultation. We’ll evaluate your property’s earning potential, review local regulations, and create a customized management plan for you.
Q: Do you help new hosts set up their property?
Yes. We assist with everything from furnishings and design to photography, listing creation, and compliance so your property is guest-ready and performing from day one.